• CRM Officer
  • Full Time
  • Truro, Cornwall
  • £25000 - £31000 per annum + Very inclusive charity + progression USD / YEAR
  • Salary: £25000 - £31000 per annum + Very inclusive charity + progression
  • Consultant: Lucy Honeyman
  • Contact Number: 020 7939 7439
  • Expiry Date: 2022-09-28

CRM Officer

International refugee charity

Up to £31,000

Fully remote or hubrid from Truro office

Charity People is delighted to be helping this amazing international organisation to find an enthusiastic individual with excellent data management and data import skills and the ability to work with technical and end user stakeholders. You will develop a thorough understanding of CRM data structures quickly and support the CRM Manager in introducing new taxonomies, categorisations and moving historical data into new agreed structures.

You will support the CRM Manager who is the CRM Product Owner in the continual development of the system with focus on inbound data received from source. Part of this role will testing new data imports, developing mapping templates and acting as data integration sign off on fundraising projects.

At times you will need to document new business processes working with colleagues in the wider Fundraising Operations (FROps) team to understand the full end to end data journey. You will quickly become a CRM superuser for Blackbaud CRM and with your analytical skills you will identify and manage data quality issues.

Duties will include but not be limited to:

o To be the Super User with the responsibility of setting up CRM events, appeals, campaigns, attributes amongst others

o Champion data quality, highlighting issues when identified and proactively working to resolve them

o Work with CRM Manager to develop, document and test workflows and processes

o Work collaboratively and positively with colleagues in IT on fundraising projects that involve CRM data

o To ensure data compliance and data integrity of the CRM including donation coding, donor information, marketing opt ins and suppressions

o Perform regular data cleansing, improvements and de-duplication

o Understand, investigate, report and seek to rectify data quality issues

o Work with the Insight Managers to surface data for business intelligence purposes

o Work with the Supporter Care team to ensure database coding is kept updated and completing urgent requests when required to facilitate financial reconciliation

o Liaise with stakeholders across the Fundraising department and with other teams when working on data projects

o Answer quick queries and enquiries received from teams that use the CRM

o Be an active member of project teams ensuring CRM requirements are considered

o Ensure the CRM fulfils all data collection requirements, ensuring regulatory compliance and adhering to Charity GDPR policy and processes at every stage, and contribute to making necessary changes

o Coordinate the facilitation of data capture with the Supporter Care Manager to ensure supporters are added to the charity newsletter and direct mails

o On occasion provide ad hoc training and query responses to end user teams

CVs are being reviewed on a rolling basis.

If you are interested to learn more, please email your CV to lucy@charitypeople.co.uk

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work

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