Have a question? Here you can find some helpful answers to frequently asked questions (FAQ).


Will Charity People ever send my CV to their clients without getting in touch with me first?

Definitely not. We pride ourselves in our integrity, honesty and transparency. It is very important to us to make sure that you have read the job description and given is consent to represent you with the client.

I applied for a vacancy that you’re representing and you’ve not contacted me. Why?

We acknowledge all applications via e-mail, if we think that you are suitable for the role then we will contact you to discuss the role within 2 working days. If we have not contacted you by then it could be that we felt you were unsuitable for the role.

I have now registered. What is the process from here onwards?

Your CV will be forwarded to one of our consultants to be reviewed. If we find that we have a job suitable for you, or we think we can help, we will be in touch to discuss the role further. As you can probably guess it is extremely busy and we are receiving a high level of applications so please be patient with us and we will endeavour to get back to you.

I have applied for a role. When can I expect to hear back?

Although we do our best to try and contact you within 2 days, with the level of application we are receiving this isn’t always possible and it may take some time. Of course we would like to speak to everyone who contacts us but as you can probably imagine it is a busy time for us, so although you should get an outcome email we are unable to provide feedback on every application.

If I see a job on your website and I have already registered do I still need to do a cover letter?

There is no need to write a cover letter before engaging with a consultant. If you wish to apply for a role we are advertising please check the role details to see if a cover letter is required first. It is always best practise to first have a brief insightful conversation with one of our consultants before writing a cover letter as they will know the finer details of the role and will be able to recommend specific strengths/skills to highlight.

How much do you know about the market at the moment?

The market is ever changing and we use all available platforms to keep on top the trends. We monitor the business of charities and who is in demand through job boards, social media platforms, news and more. On top of this, we are able to speak with a vast network of contacts and clients in the sector who inform us before most of up and coming changes and demands.


Will all candidates who are submitted have read the job description and be aware of who we are?

Absolutely. We do our best to try and stand in a candidate’s shoes to try and give them the best experience possible. It is very important to us that candidates know about your charity, your mission and the very identity of the role we are partnering you to recruit.

What do you charge?

Please contact a relevant consultant to discuss costings. We try to factor in the complexity of any given search to give you the best possible quote.

How will Charity People add value to our charity’s recruitment process?

When you begin partnering with Charity People we become an extension of your brand and will always uphold your reputation by offering an excellent candidate experience. We will start by taking a full brief from you and where possible visit your work place so as to better understand your culture and style. Following this we will write and publish effective advertisements for your role which will be placed on leading Charity specific job boards. We will screen and interview candidates as they apply, plus we will reach out directly to speak with candidates we know who are either searching directly or indirectly for a new role. Once we have identified the most appropriate candidates we will send you a shortlist and if desired arrange a telephone call with you to talk through it. We operate a calm, consultative approach and see ourselves as an extension of the charity sector itself.

Does Charity People work on Trustee & Board roles?

Yes! We’ve worked with a range of organisations on searches for Trustees and our team fully understands the complexities of finding your new board members.

What types of roles can Charity People help me with?

We can help you with an array of disciplines, from Senior Leadership appointments, fundraising, marketing, data management, finance, HR and membership.


Once you have registered with us, please reach out to us regularly to keep us updated with your availability for work, this will help us ensure to be in touch with you first when we have temporary assignments relevant to you. If you find work elsewhere then do let us know whether you want us to keep you in mind for future opportunities.

What is next after my temporary assignment has been confirmed?

We will provide you with the following information:

  • The estimated length of the temporary assignment
  • Working hours required per day/week
  • Hourly pay rate – PAYE
  • Holiday pay rate
  • Location of the company
  • Line manager/Point of contact

Do you have any tips for my first day?

  • Please ensure you have mapped out your journey to your new workplace before your start date, and allow enough time to arrive well before you are due to start on the day.
  • Have our confirmation of assignment to hand to make sure you have the relevant information for your arrival, and the name of the person you are reporting to etc.
  • If you can, check in with your Consultant to let them know you have arrived safely.

What should I do if I’m not feeling well, or I’m running late for work?

Please do call and email your Consultant as soon as you can so we can inform your line manager well before you are due to start.

What are the Terms of Engagement For Agency Workers?

When registering, you will be provided with Terms of Engagement For Agency Workers, this is your contract for services. If you have any questions relating to this document please speak to your consultant.

What are the Agency Worker Regulations?

The Agency Workers Regulations 2010 (AWR) were designed to tackle discrimination against an agency worker in the workplace, considering the basic pay, holiday pay, working time, and working conditions. The Regulations give temporary agency workers the following rights.

From day one of an assignment, temporary agency workers have a right to:

  • Equal access to collective facilities provided by the hirer (such as canteens, staff rooms, toilet and shower facilities, car parking and transport services)
  • Information about, and the opportunity to apply for, vacancies in the hirer’s workplace.

After 12 weeks (the ‘qualifying period’) in the same role with the same hirer, temporary agency workers have the right to:

  • Equal treatment on pay, holidays and working time as a equivalent permanent employee
  • Improved pregnancy rights.

Will I need references?

When you are offered a job as a temporary worker with Charity People, you must provide at least two references covering the last three years of your employment.

If you worked for one employer for the past three years, we will need a reference from them, plus an additional reference such as a character reference. Alternatively, if several different companies employed you during the last three years, we will need references from each employer.

If you worked via another recruitment agency, please provide their details as a referee for us to contact to confirm your employment history.

What happens with Timesheets and Payroll?

If you are temping with Charity People, you would have already received an email confirming details of your assignment and explaining timesheet process with a timesheet template attached.

As a temporary worker at Charity People, you are required to complete and submit your timesheet on a weekly basis to your line manager for approval.

Once your timesheet been approved, please email your timesheet to timesheets@charitypeople.co.uk (No later than Monday’s at 12:00pm)

If approved by Monday 12:00pm, the net payment will reach your account by the Friday of that week (i.e. the Friday following the week worked). If you miss the 12:00pm timesheet deadline, the timesheet will need to be submitted by the following week on the next pay run.

If you have any questions about your timesheet or payroll, please contact our team on reception@charitypeople.co.uk or telephone 0207 939 7439.

How can I access my payslips?

You can access your payslips via our online portal. Once you have submitted your first timesheet, you will receive an email from donotreply@myepaywindow.com inviting you to register for MyEpayWindow.

At the end of your temporary assignment, please request your P45 through your Charity People consultant who will arrange for this to be sent to you. Any remaining holiday entitlement will automatically be paid out to you with your P45.

What's my Holiday Pay?

Holiday pay is accrued at 12.07% of your basic hourly pay rate – which represents 28 days inclusive of UK Bank Holidays. This is accumulated in addition to your basic pay rate and is available for you to take when you are not working.

You will be informed what your holiday pay calculation is at the start of your assignment. A breakdown of your holiday entitlement will be shown on your payslip each week. Please contact timesheets@charitypeople.co.uk or 0207 939 7439 if you have any queries with regards to this.

Holiday pay is kept aside to be paid out to you when you want to take holiday or if you are sick – or for any other reason. This money belongs to you and you can request to have a specific sum to be paid out to you at any time before the completion of your assignment

Please specify the amount of holiday pay you would like to receive by £ amount and not hours-worth. You can check the amount available to you on your payslip.

When you have finished your assignment, any holiday pay left over will be paid out to you.

Alternatively, you can choose not to accrue your holiday pay, but rather have it paid out to you on a weekly basis. If this is what you would prefer, please send an email specifying this to timesheets@charitypeople.co.uk.

I still have some questions

If you have any specific questions surrounding your temporary assignment, please contact your Consultant to discuss.


Email: tatiana@charitypeople.co.uk

Direct line: 0207 9397440


Email: zelda@charitypeople.co.uk

Direct Line: 02079398259